Shipping policy

Shipping Policy

Free shipping

We are pleased to offer free shipping on all orders to Canada.

All orders are prepared and shipped through our logistics centres. During periods of high demand, holidays, promotions or sales, processing times may vary slightly.

Order processing

Orders are processed Monday to Friday, excluding public holidays.

Once your order is confirmed, it usually takes 1 to 3 business days to prepare it and hand it over to the carrier.

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery times

After your order has been processed, the estimated delivery time to Canada is:

Delivery estimates start from the moment your order is handed over to the carrier, not from the date of purchase.

In exceptional circumstances, such as high order volumes, customs checks, severe weather or carrier delays, delivery may take longer.

Changing or cancelling an order

Orders are sent to our logistics system very quickly. If you need to correct your address or change your delivery details, please contact us as soon as possible at info@bennettandvale.com.

We will do our best to help. However, once an order has been processed or shipped, it can no longer be changed or cancelled.

It is the customer's responsibility to make sure that all information entered at checkout is correct and complete.

Order tracking

Once your order has shipped, you will receive a confirmation email with your tracking number or link.

It may take a few days for the tracking number to show its first updates in the carrier's system. In some cases, your order may be handled by more than one logistics partner during transit, so tracking updates may not be immediate.

Possible delays

In exceptional cases, delivery may take longer than the estimate shown. Delays caused by carriers, customs checks, holidays, weather or other external circumstances are beyond the direct control of Bennett & Vale.

If your order is unusually delayed, please contact our customer service team. We will check the status of your shipment and do our best to help.

Orders marked as delivered

If tracking shows that your order has been delivered but you cannot find it, we recommend that you:

• check the address on your order;
• check any safe places around your home;
• ask family members, neighbours or your building concierge;
• contact the carrier directly.

If the problem continues, you can contact us at info@bennettandvale.com.

Incorrect or incomplete address

Bennett & Vale is not responsible for orders delivered incorrectly or returned to the sender because of an incomplete or incorrect address provided by the customer. If a package is returned for this reason, any costs for reshipping may be charged to the customer.