Privacy policy

Privacy Policy

1. Who we are

The party responsible for processing personal data is Bennett & Vale.

This Privacy Policy describes how we collect, use and protect the personal information of users who visit our website.

If you have any questions about this policy, you can contact us at info@bennettandvale.com.

2. Basis for processing

Bennett & Vale processes personal information solely to provide the services requested and to ensure the proper functioning of the website.

Protecting your privacy is a priority for us. All personal information is handled in accordance with applicable privacy laws.

Where processing is based on your consent, you may withdraw that consent at any time by contacting us by email. Withdrawal does not affect the lawfulness of processing carried out before it.

3. How we use your information

The personal information we collect may be used to:

• Process and fulfil orders placed on the website.
• Provide customer support.
• Send updates about your orders.
• Improve our services and your browsing experience.
• Send marketing communications, promotional offers and newsletters, only with your prior consent.

Communications may be sent by email, SMS or other equivalent electronic means.

4. Accuracy of information

You confirm that all information you provide is correct, complete and up to date. Bennett & Vale is not responsible for any consequences resulting from inaccurate or outdated information.

5. Data retention

Personal information is kept for as long as necessary to provide the requested services, or until you ask us to delete it, unless the law requires us to keep it for a different period.

6. Your rights

You have the right to:

• Access your personal information.
• Request correction of your information.
• Request deletion of your information.
• Request that we limit the processing of your information.
• Object to the processing of your information.
• Request a copy of your information in a portable format.
• Not be subject to automated decision-making.

To exercise any of these rights, please send a request to info@bennettandvale.com. We may ask for proof of identity before processing your request.

If you believe that your personal information has not been handled in accordance with applicable law, you have the right to file a complaint with the competent privacy authority, such as the Office of the Privacy Commissioner of Canada.

7. Data security

Bennett & Vale uses appropriate technical and organizational measures to protect personal information against unauthorized access, loss, alteration, disclosure or misuse. Access to personal information is restricted to authorized personnel only.

Although we apply high security standards, no system can guarantee absolute protection against every risk.

If you create an account on our website, you are responsible for keeping your login details confidential and for all activity carried out through your account.

8. Changes to this policy

Bennett & Vale reserves the right to update or modify this Privacy Policy at any time. Any changes will be published on this page and take effect from the moment of publication.

9. Links to third-party websites

Our website may contain links to third-party websites. Bennett & Vale is not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal information.

10. Contact

For any questions about this Privacy Policy or how we handle personal information, you can contact us at info@bennettandvale.com.

11. Acceptance of this policy

By using the Bennett & Vale website, you confirm that you have read and understood this Privacy Policy and agree to the processing of your personal information for the purposes described here.