Refund policy

Return Policy

Your satisfaction is very important to us. If you are not completely happy with your purchase, you can request a return within 30 days of delivery.

Please note that we do not offer free returns. Return shipping costs are the responsibility of the customer.

Return conditions

1. The item must be returned in its original packaging with all accessories and parts included.
2. The item may only show normal signs of handling. Items damaged through misuse or negligence will not be accepted.
3. Items for which hygiene is essential must be returned clean and in suitable condition.
4. Any defects must be reported immediately after receiving the item.
5. Return shipping costs are the responsibility of the customer.
6. Once we receive your return, we will process it within 7 business days. If all conditions are met, your refund will be approved within that time.

We reserve the right to refuse any return if there are reasonable grounds to believe that the item has been used or damaged for reasons not attributable to Bennett & Vale.

How to make a return

Send an email to info@bennettandvale.com and include:

• Order number
• Reason for the return
• Photos of the item (only in case of a defect or damage)
• Full name
• Full address

Once we receive your request, our customer service team will send you the correct return address.

Cancelling an order

Our logistics system is fully automated, so orders are processed immediately after payment is confirmed. If you ask to cancel before your order has shipped, we will do our best to stop it. If it has already been handed over to the carrier, you will receive the package and can return it following the process above.

To cancel an order, please contact us by email as soon as possible.

Orders already shipped

Our products are shipped directly by our international logistics partners, so transit times may vary. Once an order has shipped, it cannot be stopped in transit. Please wait for delivery and then start the return process.

To speed up your refund, we recommend sending us the shipping receipt for your return.

Refunds

Approved refunds will be issued to the original payment method used for the purchase, unless otherwise agreed with the customer. Refunds may be held until we receive the item or proof that the return has been shipped.

Any additional costs for shipping methods chosen by the customer other than standard shipping will not be refunded.